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Windows 7 Microsoft Word 2010 Microsoft Office 2010

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#1 Rozette

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Posted 20 September 2013 - 05:32 PM

I have quite an urgent problem- all of my Microsoft Word documents have somehow changed to Microsoft Office, and I cannot open them. I have no idea how this happened, but I noticed it a few days ago.

 

Normally all of my documents open fine through Word, but now when I try to open them a Microsoft Office window pops up, saying "The Microsoft Office product necessary to open this file is not installed on your computer" and doesn't allow me to open any of my documents, which are all Microsoft Word.

 

Whenever I try to open/save documents on my computer from the internet, which are also Word documents, the same thing happens. The little blue paper with the "W" next to the document has changed to a completely orange piece of paper, and instead of saying "Rich Text Format" underneath the file type, they all say "DOCX File."

 

I have never used Microsoft Office and don't even have it purchased on my computer. It is there pre-installed from when I purchased my laptop a few years ago. This has never happened before and I honestly have no idea what to do. It is very important that this problem is solved ASAP because all of my documents have important information regarding school.  :sad:

 

Any help is really appreciated- thank you very much in advance!  :sweat:


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There was once a hero who flew too close to the sun.

His wings of wax fell apart and he plummeted to the earth...


#2 Konohakitten

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Posted 20 September 2013 - 05:48 PM

I'm sorry I can't help but this happened to me as well about 3 days ago. All my Microsoft word documents were orange and I wasn't able to open them in word. There are still like that but I have everything backed up on Google drive so I just kinda left them the way they were. I only use word for my fanfic. It was giving me a few problems so I just decided to start writing all my work on drive since it saves automatically. Hopefully someone can help us both out ^^;


Edited by Konohakitten, 20 September 2013 - 05:49 PM.

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#3 Darkness

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Posted 20 September 2013 - 06:02 PM

Try right clicking on the file, select "Open With" and click on the program you use to open them. If it is not listed select  "Choose standard program".

 

Post a screen shot here if this doesn't work.


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#4 Jake

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Posted 20 September 2013 - 06:20 PM

You could try OpenOffice, it's free so all you have to do is download.


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#5 Rozette

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Posted 20 September 2013 - 09:02 PM

Thank you Darkness and Jake for your help and suggestions!  :happy:

 

 

I'm sorry I can't help but this happened to me as well about 3 days ago. All my Microsoft word documents were orange and I wasn't able to open them in word. There are still like that but I have everything backed up on Google drive so I just kinda left them the way they were. I only use word for my fanfic. It was giving me a few problems so I just decided to start writing all my work on drive since it saves automatically. Hopefully someone can help us both out ^^;

 

Wow, that is really strange, my problem happened around three days ago too. I am sorry to hear that you are having the same problem.  :sad: Since this problem was really interfering with my schoolwork and nothing seemed to work, I ended up calling Microsoft's Support as a last resort.. and unfortunately I ended up paying $150.00 to get it repaired.

 

They said that there was no proper configuration between the network client and service control manager and that there was some corruption. I'm not exactly sure what that means, or how it happened, but everything is fixed now and they said that it would not happen again.

 

I am really disappointed that I had to pay so much just to be able to use MS Word and get my note templates for school and such, but I really had no other option. I do feel slightly ripped off.  -_-

 

On the "somewhat" good side though, they installed MS Office Pro and all the stuff that comes with it, so I can use that anytime I want to, but that is still not worth the price.

 

Since you said you only use MS Word for fanfiction and have everything backed up on Google Drive, it doesn't seem as serious as my problem, but I still hope you find a solution somehow! Now I'm gonna go and beat myself up over the fact that I actually spent $150.00 on this...  :arg:


tumblr_mxbjasXMEh1smr913o2_500.png

There was once a hero who flew too close to the sun.

His wings of wax fell apart and he plummeted to the earth...





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